Cleaning
Guests are not expected to maintain the property while enjoying their stay, but there are two exceptions to keep in mind.
Guests must:
Guests must:
- Maintain the property to avoid severe stains or residue that is very hard to remove. (Clean enough to prevent permanent damage) Otherwise damages will be charged.
- Make sure when packing to not accidentally remove any property of the B&B, like towels, or there will be a replacement charge and $25 restocking fee. (Complimentary items, like mini shampoos, are yours to keep)
What you can expect from us:
The cleaner will:
- Open windows a few inches to freshen air while cleaning. Close when done in the winter. (Including in entrance hallway)
- Dust where needed before cleaning
- Sweep the balconies
- Report all damage to host
- Check that all items in the inventory list of the suite are there and in the proper place, or report and replace if missing.
- Use non toxic cleaners that also leave the room smelling fresh. (No vinegar)
- Note when inventory of items that will be replaced is getting low
- Disinfect, wash, replace and prepare various items as detailed below
- Notify the host when the room is ready
- Ensure the suite door is locked.
- Ensure the door at the end of the lodge hallway is locked
Disinfect:
- All Countertops
- Fridge Interior and Front
- All Sinks and Bathtub
- Bubble nozzles (turn on 5 mins)
- All wood ledges
- Handrails
- Bedposts
- All faucets
- Mirrors
- Toilet (brushed inside also)
- Interior windows within reach
- Entrance area windows
- Exterior balcony windows
- Shower curtains
- Towel racks
- All Door handles
- Accessories likely to be touched, such as the soap dispenser, or that have become dusty
Wash and/or replace:
- Sheet, Mattress cover, and pillows and pillowcases
- Bed comforters, mattress protectors and covers
- New toilet paper roll
- New paper towel roll
- Toilet paper refills filled
- New soap and shampoo
- Clean coffee maker
- Collect breakfast baskets from room if it was not hung up outside
- Breakfast baskets remove organics and clean, and wash cloth napkins
- Fresh pairs of body, hands and face towels (2 per guest, 4 per suite)
- Clear trash and put in fresh bag.
- Clear out recyclables bins to main bins and clean the bins
- Mop and dry floors
- Dishes and utensils in kitchenette
- Ensure coffee/tea/condiments/spices replaced
- Upon final inspection, anything else unexpected that is required.
Prepare:
- Put bathroom heat to 5 Celsius and close bathroom door.
- In warmer months, ensure the fireplace remote is in MAN (Manual) mode, if not press down button until it's off and says MAN.
- In cooler months, ensure the propane fireplace remote mode is in AUTO instead of MAN (manual) and the temperature set to 47f degrees, to ensure that pipes won't freeze.
- Make sure exterior and hallway lights are powered on for safety reasons.
- Turn off all suite lights, except porch.
- Ensure room has a "Suite Details" sheet
Laundry service is not provided by the host, to avoid possible issues with clothes being ruined. There are several laundromats within a 20 minute drive.
Other cleaning items
Out of reach windows and other out of reach items to be done as necessary by an independent contractor skilled (and insured) with working on a ladder.
Housekeeping and additional supplies
For longer stays, a housekeeping visit for a "light cleaning" can be arranged at half the cleaning fee. Most cleaners in the area have a two hour minimum charge, but it's often possible to split those costs with the other suite or the host, so the option is offered.
This includes:
- - Bed Linens replaced
- - Bathroom cleaned, fresh towels and toiletries
- - Tidying Up
- - Dusting and vacuuming (as necessary)
- - Trash Removal
- - Kitchenette dishes cleaned, surfaces wiped down
- - Appliances such as coffee machines cleaned
- - Restocking with fresh supplies (coffee etc)
- - General check for any other issues needing attention
The suite is stocked in a manner to give you a hassle free arrival into the area, but is not restocked on an ongoing basis unless you arrange it.
Tipping
Cleaners receive a $5 bonus for every 5-star cleanliness rating from guests. Tips are optional if no rating is given. We surpass Victoria BC's living wage, not minimum wage, to attract professionals that take pride in their craft.
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